Frequently Asked Questions
FIT & SIZE GUIDE
1. How will I know if you received my order?
When you order THE KIT, an order confirmation will be sent to your registered email address. In the event that you have entered an incorrect email address, please contact our customer service team and we will send you the order details.
2. Do I need to set up an account to order something online?
You don’t have to set up an account to shop with us but we recommend that you do. Your account can be used to view order history and update account details, such as your shipping address.
3. How do I cancel my order?
You cannot cancel your order yourself but we can of course help you. The order can only be canceled before it has shipped and before our warehouse have started working with the order. After that we cannot guarantee a cancellation. When the order has been shipped, you will receive a shipping confirmation email. If you have requested a cancellation after the order has shipped, you must return it for a refund in order to cancel it.
4. I’ve added the incorrect shipping address, how do I change it?
You must contact our customer service team to change your shipping address. The shipping address can only be changed before the order has shipped. Unfortunately you cannot update your shipping address yourself of the order.
We accept Visa, MasterCard, Amex, and Discover credit cards, as well as PayPal transactions.
All transactions are secure and encrypted.
1. How do I receive the latest information from THE KIT?
Sign up to our newsletter and we will send you the latest news.
2. How do I contact THE KIT customer service team?
Please email us at hello@THEKIT.com and we'll do our absolute best to get back to you within 2 business days! (most likely shorter)
3. How do I take care of THE KIT products?
All of our items come with a care label. We strongly recommend following these instructions.
4. I no longer want to receive THE KIT newsletters. How do I unsubscribe?
At the bottom of each newsletter you receive from us there is a link to unsubscribe, but we will be sad to see you go.
5. How fast will I receive a reply to my inquiry?
We aim to answer all e-mails within two business days, but normally faster than that.
6. Will my favorite pieces be restocked?
As we create everything on-demand, we don't carry stock, which is great because that means nothing is ever out of stock! That being said, to make room for new styles we periodically send designs into the Design Vault so if you have your eye on something don't wait too long as there is a constant rotation of styles.
7. I can’t find a certain item on your site, is there any chance I may find it elsewhere?
The best way to request items that are not currently available on the site is to contact our customer service team.