We offer free returns on all merchandise within 30 business days of delivery for a full refund to the original payment method. Any merchandise that looks worn, washed, broken, is missing tags or receipt will not be refunded. We do not accept returns or exchanges on international orders.
To return an item, please process through the Return Portal above. We will respond with a free return shipping label within one business day.
Refunds will be processed within 3 business days of receiving your return. You will receive a confirmation email once the refund is issued. Please allow up to 14 days for the credit to appear on your original method of payment.
EXCHANGES FOR US ORDERS
We offer free exchanges for items of equal or lesser value. To exchange an item, please process through the Return Portal above and send us an email at hello@THEKIT.com indicating which item(s) you are returning and what item, color, and size you would like for your exchange. We will respond with a free return shipping label within one business day. If your requested item has completely sold out, we will notify you by email and will refund you instead.
If you have any questions or concerns, please feel free to send us an email at hello@THEKIT.nyc