1. How will I know if you received my order?
When you order THE KIT, an order confirmation will be sent to your registered email address. In the event that you have entered an incorrect email address, please contact our customer service team and we will send you the order details.
2. Do I need to set up an account to order something online?
You don’t have to set up an account to shop with us but we recommend that you do. We offer 10% off your first order when you sign up. Your account can be used to view order history and update account details, such as your shipping address.
3. How do I cancel my order?
You cannot cancel your order yourself but we can of course help you. The order can only be canceled before it has shipped and before our warehouse have started working with the order. After that we cannot guarantee a cancellation. When the order has been shipped, you will receive a shipping confirmation email. If you have requested a cancellation after the order has shipped, you must return it for a refund in order to cancel it.
4. I’ve added the incorrect shipping address, how do I change it?
You must contact our customer service team to change your shipping address. The shipping address can only be changed before the order has shipped. Unfortunately you cannot update your shipping address yourself of the order.